Frequently Asked Questions

General Please submit any sales or billing questions to our sales team by using our contact form. Need assistance? Get some help by submitting a ticket at our Help Desk and our support team will respond shortly. We are available 24/7/365. You can request a password request at the lost password page. We are always eager to add new titles to our portfolio. Please submit a sales ticket and provide links to any and all documentation related to the game you are interested in renting a game server for. Sales/Billing We accept all major credit cards and PayPal. If you choose Credit Card (Stripe) or PayPal Automatic Subscription you are authorizing us to charge your credit card or PayPal account every 30, 60, 90, 180 or 365 days depending on which payment term you selected. If you do not want to be automatically charged and would rather pay as you go then select PayPal Manual Subscription during checkout. You can cancel your active subscription any time at the My Account page by clicking Cancel next to the active subscription you want to cancel. Please keep in mind that BFS is not responsible for cancelling any billing agreements you no longer wish to maintain. You can request a refund by submitting a billing ticket. Read our Terms of Service to learn about our refund policy. To perform a subscription switch go to the My Account page and click on the Upgrade/Downgrade button. It may seem like you are ordering a new service but as long as you clicked on the Upgrade/Downgrade button you are performing a subscription switch order. Subscriptions must be Active to be eligible for a subscription switch. We currently do not offer a [...]